Rentzzz Renter Expectations & Terms

By signing up as a member and listing your Gear, you agree to these Renter Expectations and Terms in addition to any other applicable documents, including Renter Expectations and Terms (if applicable), Terms of Use, and Privacy Policy. The following Renter Expectations and Terms, in addition to the Renter Expectations and Terms, Terms of Use, and Privacy Policy govern your access to and use of Rentzzz, including any content, functionality and services offered on or through Rentzzz.com, whether as a guest or a registered user. Please read the following carefully before you create Listings as an Renter.


Renter Expectations

  • Keep your Gear in well-maintained condition (keep it clean with no broken parts). Your Gear should be fully functional, just like it was when it came out of the manufacturer's factory.
  • The Gear you are listing should be owned by you and in your possession. If you are Listing someone else’s Gear, please contact us first.
  • You should not alter your Gear in a way that makes it inoperable or its value unassessable (so that it can be covered by an insurance policy).
  • You should not alter your Gear in a way that makes it dangerous to use, or generally a liability concern.

Renter Fees and Payments

You will be paid the amount you list your Gear for, minus a Listing fee. Our Listing fees cover Rentzzz’s expenses, including payment transaction costs, user verification and security, customer service, system maintenance, and server fees. Rentzzz has strived to keep the Listing fee as low as possible while still maintaining a trustable community of users and an innovative transactional system.


Operability and Safety

The Renter is responsible for maintaining their Gear in a way that is reliably and safely operable by the Renter. The Renter should not alter the Gear in a way that may interfere with the operability of the Gear or the safe operation of the Gear.


Cleanliness

The Renter should prepare their listed Gear for Rental by maintaining clean Gear for each Rental. Rentzzz may determine at its sole discretion whether the Renter’s Gear is not maintained well enough to list for Rental and may cancel an Renter’s Listing or active Rental due to a Renter complaint and Rentzzz’s own investigation. In the event that Rentzzz cancels an Renter’s active Rental, Rentzzz reserves the right to also cancel any Rental payment made to the Renter.


Eligibility

Rentzzz may suspend or revoke a specific Listing eligibility at any time for any reason, at its' sole discretion. Although it is very rare, Rentzzz may revoke an Renter’s eligibility to use Rentzzz’s services at any time for any reason, at its' sole discretion. In the event that Rentzzz suspends or revokes a Renter, Rentzzz reserves the right to suspend or cancel any reserved or active Rentals and cancel any Rental payments.


Accurate Description

An Renter must provide a completely accurate description when Listing their Gear. An accurate Listing description include the actual make and model of the Gear. Rentzzz may determine at its' sole discretion whether the Renter’s Listing is not accurate enough to list for Rental and may cancel an Renter’s Listing or active Rental due to a Renter complaint and Rentzzz’s own investigation. In the event that Rentzzz cancels an Renter’s active Rental, Rentzzz reserves the right to also cancel any Rental payment made to the Renter. An Renter must upload high quality and accurate photos of Gear they are Listing.


Verifying Insurance Coverage

As an Renter, it is your responsibility to not transfer your Gear to a Renter, unless you have verified that you have received a confirmation email and verified that the Renter has purchased and/or provided insurance coverage (whether it be Short Term Insurance, VIP Insurance, or the Renter's own insurance policy) or purchased a Rentzzz Damage Waiver, for the Gear.


On-Time Availability

If an Renter accepts a Rental request by a Renter, the Renter should make the Gear available to rent on-time, based on the Rental Period that was accepted by the Renter or proposed by the Renter and accepted by the Renter.


Valuables and Property

Renters should remove all personal property that is not included in the Rental Listing before transferring rented Gear to the Renter.


Damage

If, as an Renter, you notice that your Gear was damaged during a Rental, you must contact Rentzzz the same day that your Gear was returned by the Renter and report the damage.


Theft

If, as an Renter, believe that your Gear was stolen during a Rental, you must contact Rentzzz immediately. Rentzzz is not liable for a member’s deceptive or fraudulent acts and the theft of Gear, but we will completely cooperate with the investigation and produce information about the incident and parties involved, working with law enforcement and any insurance companies involved.


Cancellation

An Renter may remove a listing at their discretion. However, if an Renter must cancel a Rental that they accepted, they must notify the Renter as soon as possible. Significant or multiple cancellations may affect an Renter’s ability to list Gear in the future, if Rentzzz believes that the cancellation(s) has a negative effect on the Renter and the Rentzzz community


No Shows

If, as an Renter, you fail to show up for a schedule Rental Meeting, the Renter may leave a negative review for the Renter. Significant or multiple no shows may affect an Renter’s ability to list Gear in the future, if Rentzzz believes that the no show(s) has a negative effect on the Renter and the Rentzzz community.


Rentzzz as Agent

By listing your Gear as and Renter, you agree to appoint Rentzzz as your limited agent in matters relating your Gear during the listing period. These include, but are not limited to, collecting payments made by Renters on behalf of the Renter in exchange for the Rental of the Renter’s Gear, providing damage waiver coverage, upholding and providing other guarantees and protections (if applicable), or reporting the Renter's Gear as stolen if Rentzzz believes it is so in good faith.


Accurate Member Profile

A Member, where a Renter or Renter, must provide a completely accurate Member Profile. Rentzzz may determine at its' sole discretion whether the information on the Member’s Profile is not accurate, and may suspend the Member until the completion of Rentzzz’s investigation and conversation with the Member to resolve the issue. In the event that Rentzzz suspends a Member, Rentzzz reserves the right to suspend or cancel any reserved or active Rentals and cancel any Rental payments.


Taxes

Rentzzz cannot and does not offer Tax-related advice to any Members. Please consult your tax consultant to determine tax treatment for your rental activities and retain all relevant documentation. This statement is provided for information purposes only and is not intended to constitute tax advice.

"Tax" or "Taxes" mean any sales taxes, value added taxes (VAT), goods and services taxes (GST), or any other taxes that the Renter may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.

You as an Renter understand and agree that you are solely responsible for determining (i) your applicable Tax reporting requirements, and (ii) the Taxes that should be included in a Listing price, and for including Taxes to be collected or obligations relating to applicable Taxes in your Listings.

You understand and acknowledge that appropriate governmental agencies, departments or authorities (the "Tax Authority") where you are located may require Taxes to be collected from Renters and Renters on the amount paid for the right to use of Gear, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these taxes may be required to be collected and remitted as a percentage of the actual Listing price (before tax) set by Renters, a set amount per day, or other variations. You are solely responsible for remitting to the relevant authority any Taxes included or received by you.


Insurance

Renters and Rentee are also bound by any and all applicable terms and policies of any insurance providers involved in the transaction. Rentzzz recommends that you carefully read and understand any insurance policy documents which may apply to a rental.

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