Privacy Policy

Rentzzz.com is a platform owned and operated by Rentzzz Team. The rental advertisements and related services accessed on Rentzzz.com or through its tools, applications or services ("Rentzzz.com") are procured and provided by Rentzzz and its subsidiaries and affiliates.


Scope

This Privacy Policy describes how we handle your personal information on the Rentzzz.com website (the "Website"), the Rentzzz.com mobile applications (collectively, the "MobileApp"), and on other related sites, tools, applications, or services. By accepting the Privacy Policy and the Terms of Use when you submit your details on Rentzzz.com, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy, including its transfer to and storage on our servers.


Collection

When your submit contact details on the Website we will collect your name and email address. In addition, we may obtain additional information from you if you register an account on Rentzzz.com or submit similar information to us on the Website or the App. While you can use many functions of Rentzzz.com without being a registered user, certain activities may require registration. Once you give us your email address or any other personal information, you are not anonymous to us. In most cases, the information we hold about you is collected through Rentzzz.com, but we may also collect information from private-label, co-branded and affiliate websites and/or from third parties with whom we have entered into an arrangement for such collection, or from their respective tools, applications or services ("Other Sites"). Accordingly, our privacy policy may apply to you even if you are not a registered user of our Website. Depending on the services used, we may collect and store the following personal information:

  • Personal and contact information such as name, email address, postal address, contact number and social security number.
  • Information such as location, gender, age, marital status, occupation, the type of device through which you access the Website and/or App, and other personal and lifestyle information.
  • Financial information such as credit card or bank account numbers.
  • Additional information we may ask you to send or questions we may ask you to answer to verify your identity (such as your driver's license, credit card statement, and/or a recent utility bill or other information confirming your address).
  • Logs, contact information and other information about the communications between the past, present or potential renters ("Renters") and the past, present or potential rantee ("Rentees") using our or our affiliated companies' communications .
  • Renter and Rentee Contact information that you provide.
  • Information automatically collected by cookies on your computer (for more information about this, please see Cookies and Your Privacy).
  • Information based on your interactions with Rentzzz.com or the Other Sites and their advertising, such as search information, computer sign-on data, statistics on page views, traffic to, from and within Rentzzz.com or Other Sites, item data, IP address and standard web log information.
  • We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

Use of Information

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the services and customer support you request, including confirming emails related to the Rentzzz.com services, reminders and transactions.
  • Contact and communicate with Rentee.
  • Resolve disputes, collect fees and troubleshoot problems.
  • Customize your experience and otherwise measure and improve Rentzzz.com's services.
  • Send you relevant residential real estate related listings via email, phone, text messaging or push notification on your phone (provided you have not opted out of such communications).
  • Deliver targeted marketing, service updates, and promotional offers based on your communication preferences.
  • Make payments to third parties through the Website or the App, should you choose to do so.
  • Request your review of a property.
  • Compare information for accuracy and verify it with third parties.
  • Measure consumer interest in our products and services.
  • Summarize your information (including personal information) that you provided to us or our affiliates.
  • Help promote a safe service and detect and prevent error, fraud and other potentially prohibited or illegal activity.
  • Enforce our agreements, terms, conditions, and policies, and send you notices and alerts.
  • Provide services as otherwise described to you at the time of collection.
  • Prepare aggregated data, including for general marketing and analytical purposes.

Disclosure

We reserve the right to use and disclose in any manner, any non-personal, non-identifiable information including in the form of aggregated data that we collect by use of cookies and traffic data, or that you share with us through the Renter or Rentee. However, we will not sell or rent your personal information to any third parties. We may share some or all of your personal information with:

  • Law enforcement offices, third-party rights owners or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • Other third parties whose services you agree to use (e.g., online rent payment services), with regard to whom you have expressed interest or initiated communication through Property Contact Forms, and with whom you have authorized us to share your personal information. (The information we disclose in this way will be subject to those third parties' privacy policies.)
  • Service providers under contract who help with our business operations (such as fraud investigations, bill collection, invoicing, telecommunication and call monitoring services, rewards programs, co-branded credit cards, etc).
  • Another business entity should we plan to merge with, or sell substantially all our assets to that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)
  • If you become a registered user, you can opt out of sharing your personal information by sending an email to us.

Cookies

We or our service providers may place cookies on your computer when you visit portions of Rentzzz.com. We use permanent cookies to provide personalized features, such as automatically logging you into your personalized home page and to deliver customized services, content, and advertising. We use session cookies, which are deleted when you log out of Rentzzz.com or browse to a different website, to monitor and improve the functionality and usability of the Website. You can block our cookies by changing the settings on your browser , but doing so may prevent us from delivering certain services to you.


Third Parties

Except as otherwise expressly included herein, this Privacy Policy addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are Renters and Rentee or other websites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Rentzzz.com does not control the privacy policies of third parties. We encourage you to ask questions before you disclose your personal information to others.

Rentzzz.com has links to other websites that may collect personal information about you. Rentzzz.com is not responsible for the privacy practices or the content of those linked websites.


Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by logging into Rentzzz.com and editing your account profile. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and for purposes otherwise permitted by law.


Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Rentzzz.com password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Rentzzz.com and change your password.


Security

Your information (other than credit card information) is stored on our servers. We treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from Rentzzz.com. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

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